I'm a frequent attendee at Lean DUS, a regular event organised by the fantastic folks of sipgate. Earlier this year at LEAN DUS #23 Jeff Sussna gave a talk on moving beyond products and unifying design and operations. Jeff runs a consulting company called Ingineering.IT, which aims to help businesses to establish a comprehensive, continuous service delivery process. He also condensed his expertise in a book called Designing Delivery, which outlines a continuous value creation process involving design thinking, agile software development and ...
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